Leticia Molina
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Managing Access & Entitlements

Case Study

Background
With many employees and contractors across countries, regions and businesses, Company needs a way to ensure that only the appropriate people have access to certain tools, data and systems.
Within Company, managing access is done in  an “Access and Entitlements Management system. Every six months, managers are required to review access & entitlements for each their employees. 


Responsibilities
UX Strategy
Oversee User Research
Oversee Design
Present to stakeholders
Client management
Project Management

Understanding the Problem

Again, client was aware of issues, but didn’t know how to address. My role was to lead my design team to identify and prioritize issues and come up with a solution to improve the overall experience.

The Constraints

  • Small team for the amount of work we had before us (1 UX designer, 1 UXR, 1 HTML developer)
  • In the end, the project stakeholders did not go forward with the redesign, leaving the 10+ year design in place. 

The Process

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User Journey Map

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Hi-Fidelity Mockups

My team created designs in Axure and created clickable prototypes to review with Business and users.
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Results & Takeaways

  • Learned the value of data to influence stakeholders and settle design conflicts
  • Show how incremental design can be better than to try to overhaul an experience
  • Don’t always have control over if/when things are implemented 
  • Enjoyed the effort, wonderful experience to talk to users that were more than willing to help shape the future of the app they are required to use

Comments/Feedback

“The ugly duckling (forgive me for saying that) turned into a real swan. Easy to use. Just perfect." 
-EUC Portal User
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  • Work
    • EUC Case Study
    • More UI/UX
    • Design Systems
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